WestJet Social Listening
The company that I selected was WestJet. It's Canada's second-largest airline and won the Travelers Choice Award in 2017, 2018, and 2019. This company gained my interest because of how popular and affordable it is to fly with. It flies to over 110 destinations worldwide and has over 18,000 reviews. WestJet's value proposition is being affordable for everyone while also rising to whatever challenge is in front of them. They are focused on making sure their customers are taken care of and that everyone has a great flight. For the most part, it seems WestJet has very positive reviews. One comment said, "WestJet has the best lounge experience in Calgary. The staff is so friendly, and the service is fantastic". Then I replied, "That sounds wonderful". Another comment also said, "Love the YYC Elevation Lounge". I replied, "That does seem very cool". Lastly, one bad comment stated, "Why do you allow your flight ...